| About Experia Travel |
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Experia is a registered company under the Kenya Laws, trading as Experia Tours and Travel. We are located at Joskan Flats 41, Mugo Kibiru Lane, off Ngong rd, next to Nakumatt Prestige.. Operation Hours: Monday to Friday: 08:30 a.m. to 1730 p.m. Weekends: 09:00 a.m. to 1230 p.m. Experia is a member of KATA (Kenya Association of Travel Agents) and KATO (Kenya Association of Tour Operators). Industry Experience Experia is a boutique relationship travel agency started in June 2010. The Founding Director Diane Kimaru has over 10 years experience in the travel industry. Since inception we have endeavored to offer a customer focused service. We go beyond the norm to make it happen for our clients. We have embraced technological developments in the industry to enhance efficiency and quality of services. Experia is positioned as a customer focused agency with enhanced efficiency, growth, technical competence and personalized service. Diane Kimaru has previously handled the Travel requirements for Kenya Institute of Supplies Management, while working for Going Places for many years. As evidenced by our clientele, Experia has the ability to handle not only Multinationals in the private sector but also Public Corporations. This is endorsed by some of our clients appended below. 1. Galana Oil 2. Strategic Business Advisors 3. Coseke International 4. SMEC International. Experia offers a Comprehensive Travel Management service. We are not only an Airline reservation and ticketing agency but a one stop Travel Management shop offering the solutions to your need of Hospitality Services. Dedicated Account Manager To offer efficient and personalized service to our corporate clients we allocate an account manager who will serve the corporate dedicatedly to meet expectations at all times. Air Travel Services We advise on all the necessary travel information required before making a trip. This information relates to;
Ticket Delivery Experia will deliver tickets once issued, to your offices in accordance with your requirements either electronically or physically. Experience has taught us that last minute ticket issuance is part and parcel of our business, and we have put in place measures to handle short notice travel. At Experia our emergency duty staff will issue ticket/s and send on electronically or deliver to a convenient agreed upon place. Travel Package For every ticket issued, we present it in a branded ticket jacket as a package and insert the following:
As a corporate boutique travel company, all Experia staff are trained in travel management. The reservations staff is qualified in the use of the appropriate Global Distribution System, GDS (Galileo) systems and faring techniques to ensure ultimate traveler satisfaction and lowest fare options provided, within the parameters of the client travel policy and budget. Experia recognizes the direct link between our business success and the competency of our people. We place our staff’s development at the core of our business strategy, providing the necessary financial resources for investment in their personal and professional growth We will provide this service to applicants whose ticket is booked through us, and the request is made within acceptable time limits as stipulated by the Embassies and Consulates. An updated Visa requirements and visa charges schedule will be circulated to your travel focal points for ease of reference. Airport Transfer We provide transport to and from the airport. This service is available to all travellers ticketed through us to and from Jomo Kenyatta International Airport. All vehicles used for transfers are modern, fitted with VHF radio call; the drivers are competent, equipped with cell phones and wear branded uniform for easy identification. Meet and Assist Services We are provide the convenient and time saving service of Meet and Assist at JKIA on request. Our representatives at the JKIA will: -
24-Hour Emergency Service Our front office consultants are accessible 24/7 through cell phones. In case of an Emergency outside the normal working hours you can contact ……..for (Travel) or …………for (Tours) assistance. Meeting and Conference Handling Experia offers a comprehensive range of facilities catering for all types of meetings and conferences, up to and including international conventions. With our dedicated and experienced coordinators of executive-levels meetings ranging from ten to a thousand participants, Experia is an ideal Meeting and Conference management company. Services provided include: • Designation of a specific group co-coordinator The coordinator is the focal point of ensuring effective and successful management of the meeting and Conference Handling. • Site selection Strategic and suitable sites will be selected on the basis of the meeting and conference magnitude in close liaison with you office. Experia will recommend venues based on our past experiences and quality of sites. • Transportation Experia will provide for airport transfers and in most cases shuttle services to key meeting and conference locations. We have a wide rage of vehicles, including four wheel drives, VIP cars, minibuses, and luxury coaches • Accommodation Experia will facilitate and secure reservations and negotiate competitive rates with hotels. Included in the accommodation offering is the extensive selection of food and beverages. • Conference Equipment Experia extensive experience in the meeting and conference sector is reflected in the availability of our high quality support services at conference venue. This includes the provision of: • Audio visual equipment. • Photocopying services. • Printers. • Laptop hiring. • On site forex bureau services. • Reconfirmation desk for tickets and flight information/changes • Tours desk for Safari bookings and enquiries. Domestic and Out Bound Tours Experia has a team of knowledgeable tour consultants who will handle all local and International Tours. Our tours consultants have visited the lodges and properties in Kenya and thus will guide you from a point of knowledge and give first hand information. Day Trips Out of experience at Experia we tailor day trips around and within Nairobi, Lake Nakuru and Lake Naivasha. Within Nairobi we will take you to but not limited to
Safaris Safaris are our speciality be it to the Masai Mara, Amboseli National Park, Samburu Game Reserve or the Aberdare National Park or a customer made combination of Amboseli, Samburu, Mara, Nakuru and Abedare.We will give you a memorable safari. For every Safari booked we package and present it in a branded Safari envelope with the following inserts • Hotel Vourcher • The Safari Itinerary • Msafiri Map of Kenya. We have excellent relations with all suppliers who keep us up to date on their latest offers and developments of their properties. Out Bound Tours We do not stop at Domestic Tours but also indulge in outbound tours. This department is able to offer you packaged or tailor-made tours to any part of the world. Our Tour Consultants are able to advice on availability and rates of hotel s, car-hire services, offered worldwide via the Galileo Central Reservations System (CRS). We also handle train bookings in countries where rail transport is advanced and well developed. South Africa and Europe) Customer Data As a standard procedure we maintain a comprehensive customer data base for all our Corporate clients on Galileo Reservation Systems. Each individual traveler will be requested to fill out a travel profile, which provides information on the individual traveler e.g. preferred Airline, seat assignment, preferred booking class, special meals, airline frequent flyer numbers, hotel membership numbers, company travel policy etc. With this information we give you personalized service at all times. We keep our clients up to date on what is happening through • Monthly E Shots. Quality Service Delivery We realize that in today’s competitive climate, only the highest quality service will retain the corporate client. We understand the necessity to strike a balance between cost reduction and service delivery. We place special emphasis on our Quality Service Delivery mechanism, which was developed to ensure the provision of consistent quality service to our travelers. We do this through- • Telephone Surveys. • Quality Review of our performance by the Director • Partnership Review Meetings. Our Personnel As a corporate boutique travel company, all Experia staff are trained in travel management. The reservations staff is qualified in the use of the appropriate Global Distribution System, GDS (Galileo) systems and faring techniques to ensure ultimate traveler satisfaction and lowest fare options provided, within the parameters of the client travel policy and budget. Experia recognizes the direct link between our business success and the competency of our people. We place our staff’s development at the core of our business strategy, providing the necessary financial resources for investment in their personal and professional growth. Experia is commitment to personnel development across the organization. In order to ensure that all reservations counselors meet Experia standards, a number of in-house and outsourced training programs are undertaken depending upon the objectives and the type of training required. Management Information In today’s competitive climate, the most productive quality service will retain the corporate client. Experia has the latest accounting software in the travel industry-TRAVCOM that will enable us generate Management Information System Reports (MIS) on monthly basis. These reports indicate – • Travel Turnover • Total cost per traveler • Total cost per Airline • Preferred Airlines, • Most frequented route • Refunds • Account statement • Airline Billing • City Pair (Destination)Analysis • Passenger Analysis • Refunds • Total Travel Spent • Account Statement We will provide the above reports on E-mail. We have the ability to remit, invoices and statements directly on E mail for increased efficiency. MIS reports form the basis of our negotiation with the Airlines for corporate incentive deal. However this is all based on travel volumes for respective Airlines. Financial Information & Credit Terms In accordance with IATA rules and regulations under which we are licensed, all tickets issued in a given month have to be paid for by the 15th of the following month. All services rendered from the beginning of every month to the end of the month will be paid for by the 10th of the following month. This way we are able to submit payments to the airlines our principal suppliers on time. It is important that this is observed regardless of whether the ticket, MCO or PTA has been utilized. Below are our terms for payment: • Invoices will be raised immediately after tickets are issued. • All invoices will be settled by the 10th of every month for all tickets issued in the previous month. • All tickets issued shall be paid for, regardless of whether travel actually took place or not* • Experia will put in unutilised tickets for Refund from the respective airline and issue a credit • note for all unutilised tickets immediately credits notes from respective the airlines.* • Experia shall not charge any cancellation fees but the client will pay all cancellation charges levied by the airlines.* • Experia will ensure all invoices and statement for the previous month is received by the 1st working day of every month. • Experia currency of payment is Kenya Shilling or USD. Cancellation and Refund Procedure. We are Billed by Airlines immediately a ticket is issued and must pay for all tickets issued by the 15th of every month for tickets sold in the pervious month. It for this reason that we advise our clients to pay for all tickets whether utilized or not. We are allowed by the Airlines to void tickets on the same day of issuance without the client attracting cancellation fees. In cases where the ticket is not voided within the date of issuance a cancellation fee is levied which varies from Airline to Airline. All unutilized tickets must be surrendered to the Airline to process refunds which are passed on to the client in form of a credit note. The Refund process takes approximately 14 days In Conclusion Why work with Experia? Peace of Mind, the headache of planning your trip and all the details are taken care of, allowing you to focus on your core business, while leaving your Air Travel / Tours headaches to us. With 8yrs in this business –We will use our experience to deliver the highest quality service, through our relationships with suppliers to ensure that you have an out of the ordinary experience. We are flexible and quick enough to rework your itineraries We offer Comprehensive Travel Advice on formalities requisite from the beginning to the end of your trip. Someone to call 24/7 in case of some last minute changes or some unforeseen challenges during the trip and stay, Experia, will offer assistance to ensure you are always comfortable and happy during your travel period. Better Rates & Savings. We will find you the lowest available airfares to any destination We align ourselves with our clients’ businesses as partners, and work together to deliver on your needs. We back this up with excellent customer service allowing our clients to focus on their core business and leave the headache of planning, sourcing and managing travel and tour related itineraries to us. We are also quick and flexible enough to accommodate both normal and out of the ordinary travel/tours requests that you may have. Please rest assured of our absolute commitment to providing you with the highest quality of travel and destination management services. We look forward to an opportunity to carry out a no obligation assessment of your firm’s needs and hopefully, establishing a long-standing and mutually beneficial relationship between our two organizations. Travel arrangements need not be a hassle, what you need is a real partner who will take away the headache by effectively managing your business travel and holiday plans. WITHOUT A TRAVEL AGENT YOU ARE ON YOUR OWN!!!!!!!!!
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